B

B.

1. IF YOU BUY THIS PRODUCT,  YOU’LL HAVE MANY BENEFITS

2. IN BUSINESS MEETINGS, TO INTEGRATE THE TEAM AND I GUESS WHEN YOU SELL

3. BECAUSE EVERYONE’S OPINION IS IMPORTANT TO REACH THE OBJECTIVES

4. TO PREPARE A GOOD WORK ENVIRONMENT

5. THE RELATIONSHIP  MUST BE KIND

6. CAN I HELP YOU?, WHAT DO YOU NEED?

7. BECAUSE THE CUSTOMER WILL FEEL SECURE

8. ALL THE TIME

PAG. 137

PAG. 137

EXERCISE B

I’VE BOUGHT A NEW LAPTOP RECENTLY

IT’S A  GATEWAY

IT’S THE LATEST IN THE MARKETING

IT IS USED FOR MY HOMEWORK

ITS FEATURES AND BENEFITS ARE

PAG. 135

THE SALES PROCESS

PAG.135

1.       PRODUCT

2.       WEAKNESSES

3.       BUYING

4.       BEFORE

5.       WANTS

6.       CLIENT

7.       INDIVIDUAL

PAG. 134

U- 1 4

PAG.134

SALES AND NEGOTIATION

SELLING AND BUYING

1.       PEOPLE IS WORKING

2.       IT SEEMS THAT PEOPLE IS DOING BUSINESS

3.       SOME OF THEM THE PRICES OF A PRODUCT,  OTHERS ARE PROBABLY SAYING THE CHARACTERISTICS OF PRODUCT OR CLOSING A BUSINESS

4.       YES, I HAVE. I HAVE BOUGHT  A COMPUTER AND THE SALESPERSON SHOWED ME ALL THE CHARACTERISTICS AND PRICE

5.       TECHNOLOGY, COSMETICS, FRUITS AND VEGETABLES

6.       JUST BUSINESS

EX- 4

EXERCISE 4

I NOTED WITH INTEREST YOUR ADVERTISEMENT IN TODAY’S EXCELSIOR NEWSPAPER. MY NAME IS TANIA LASO BORBOLLA,  I AM 23 YEARS OLD, I’M MEXICAN. I HAVE A LOT OF EXPERIENCE IN MARKETING.  I WORKED IN COCA COLA COMPANY  FOR 12 YEARS IN UNITED STATES. I SPEAK ENGLISH IN A 90 %. I AM AVAILABLE TOMORROW IN THE MORNING FOR AN INTERVIEW WITH YOU.

PAG. 128

PAG. 128

EXERCISE 2

1.       HAVE YOU HAD EXPERIENCE IN THIS JOB?

2.       DO YOU SPEAK ENGLISH OR ANOTHER FOREIGN LANGUAGE?

3.       DO YOU HAVE SOME EXPERIENCE IN IMPORT AND EXPORT?

4.       DO YOU LIKE TO WORK BY TEAMS?

5.       ARE YOU AVAILABLE TO WORK LONG HOURS WHEN NECESSARY?

PAG. 127

EXERCISE C

PAG. 127

1.       I AGREE.   YES, I WOULD LIKE BECAUSE IT HELPS TO  FAMILY  CAN BE TOGETHER FOR SHARING AND HAVING A GOOD TIME

2.       I THINK SO, BECAUSE THERE ARE PEOPLE WHO HAS CHILDREN

3.       BECAUSE IT’S IMPORTANT RESTING AND HAVING FUN ONES IN A WHILE

4.       NO, I DON’T THING SO. IT’S A GOOD IDEA FOR EVERYBODY AT ANY AGE

13.2 APPLYING FOR A JOB

EXECISE A

-I TRY TO SHOW EXPERIENCE

- I THINK A LASER- PRINTED ONE

- IT’S VERY IMPORTANT BECAUSE IT TALKS FOR US

- I USUALLY TRY

PAG. 126 (B)

EXERCISE B

PAG. 126

1.       BECAUSE THE BIGGEST SHOCK OF THE TRANSITION TO WORK IN HOW FEW HOLIDAYS PEOPLE  GET,  AND FOR TAKING ONLY FOUR WEEKS ON VACATION IN  A YEAR

2.       MR. BROWN WROTE TO STAFF SAYING THAT CUTTING BACK ON JOBS WAS SOMETHING HE HAS NEVER WANTED TO DO AND HE INVITED EMPLOYEES TO TAKE UP TO SIX MONTHS UNPAID LEAVE AND TO PARTICIPATE IN A JOB SHARING  SCHEME.

3.       FOUR HUNDRED AND FIFTY  VOLUNTEERS WROTE THEIR NAMES FORWARD

4.       MOST OF THE VOLUNTEERS WERE CABIN CREW BUT OTHER STAFF AND WHEN THEY CAME BACK FOR THEIR BREAK THEY DEFINITELY SEEMED TO ENJOY WORK MORE

5.       IF THEY HAVE BEEN AT COLLEGE OR ON THE DOLE, WORKING FOR ONLY NINE MONTHS,  STILL MAKE THEM A LOT BETTER OFF FINANCIALLY THAT THEY WERE BEFORE

6.       NO, IT IS NOT.

U- 13 (A)

U- 13

13. JOBS AND CAREERS

THE IDEAL JOB

A.      LOOK AT THE PICTURES AND DISCUSS THESE QUESTIONS

-          IN THE FIRST PICTURE I’D MEET PEOPLE AND EARN A GOOD SALARY BUT IT IS NOT SECURE

-          INT HE SECOND ONE, I’D WOULD HAVE PLEASANT CO-WORKERS BUT IT’S NOT SECURE AND I WOULDN’T EARN ENOUGH  MONEY

-          IN THE THIRD ONE,  IT IS A DANGEROUS JOB, HOWEVER IT WOULD BE MY FAVORITE ONE, BECAUSE I LOVE ANIMALS

-          IN THE FOURTH, I’D MAY KNOW FAMOUS PEOPLE  BUT I WOUDN’T SLEEP ENOUGH AND ON TIME

PAG. 118, Ex. B

1.       First of all take a sheet of paper

2.       The next thing you have to do is bending the paper in the half

3.       And then finally color the  boat

1.       Make sure to hold the first button

2.       Oh, and by the way, don’t forget to turn on the radio first

3.       Oh, and be carefull not to plug the radio while you are cleaning it

1.       Excuse me, could you show  me how to turn on this

2.       I wonder if you could tell me how to use this

1.       If I understood right first I have to plug this

2.       So is the basic idea that I have to plug this

3.       You mean that I have to plug this

UNI.12, EXERCISE E

UNI.12,   EXERCISE E

BIMBO WORKS WITH THE MOST MODERN PROCESSING . ONE PERSON CONTROLS  AND SUPERVISES.

FROM A ROOM, FULL OF COMPUTERS AND SCREENS.

UNI-12, EXERCISE D

UNI-12,   EXERCISE D

1.       THE ADVANTAGE IS MORE PRODUCTION IN  LESS TIME, THE DISADVANTAGE IS THAT THERE ARE NO ENOUGH JOBS FOR PEOPLE

2.       YES, I AGREE

3.       TO PREPARE THEMSELVES IN  THE MOST MODERN PROCESSING AND CONTROL TECHNOLOGY

4.       YES, I THINK SO

5.       THAT’S A GOOD IDEA BECAUSE IF PEOPLE DON’T PREPARE ABOUT IT, THEY WON’T HAVE JOB

6.       PEOPLE WHO HAS THE MONEY TO DO IT. GOBERMENT SHOULD  WATCH ABOUT IT

7.       IT’S GOOD FOR THE COMPANY. THEY SAVE MONEY IN THE PAYMENT OF EMPLOYES

8.       THERE ARE MANY FACTORIES THAT HAVE THE MOSTO MODERN PROCESSING AND CONTROL TECHNOLOGY SUCH AS BIMBO OR LA COSTEÑA

UNI-12, EXECISE 3

UNI-12, EXECISE 3

1.       TRUE

2.       FALSE

3.       TRUE

4.       TRUE

5.       FALSE

6.       FALSE

7.       TRUE

UNI-12, EXERCISE 2

UNI-12, EXERCISE 2

The most positive aspect to the process from the point of view of the company is that they use the most modern processing and control technology.

UNI- 12 EXERCISE C

UNI- 12 EXERCISE  C

Highlight the expressions which are used to describe the new plant in a possitive way

-          Cadbury operate three   chocolate factories in the UK

-          This consisting in bringing together individual product procesing

-          The specialist machinery  comes from Britain

-          The new plants operates 24 hours a day producing  productos to the highest standars of quality control

-          The WISPA  plant produces 1,680 bars per minute with such precision that the size of the tiny air bubbles in the chocolate is controlled

-          Actually one person supervises the whole operation from a control room full of computer terminals and tv screns

A PRODUCTION PROCESS

A PRODUCTION PROCESS

-Cocoa beans are carefully cleaned and sorted at the factory, and then roasted in special equipment.

- Cocoa, sugar, milk, vitamins

- many ingredients are mixed

UNI-12, PAG. 120

UNI-12, PAG. 120
EXERCISE C

PICTURE 1
You will need a piece of paper (8.5"x11") and variety of color pencils or crayon
INSTRUCTIONS:

- Fold the papel from top to the bottom, bringing together the two oposites ends

-Fold the paper from side side, bringing together the two opposite ends.
-Crease the folded end.

-Unfold the paper once, noting the middle crease.

-Fold the top left tip so that it touches the middle crease.
-Crease the diagonal end.

-Flip the paper over.
- Fold the other tip so that it touches the midle crease, and crease the diagonal end
-Fold one bottom flap upwards.

-Crease this folded end.


-Flip the paper over.

-Fold the other bottom flap upward and crease the folded end.
-Insert both thumbs into the middle of the folded paper and pull outward.


-Crease all folds. You should have a folded rhombus.

-Holding the rhombus with the open side down, lift one bottom flap and make it touch the tip.


-Crease the folded end.

-Turn the rhombus over.

-Lift the other bottom flap, making it touch the tip, and crease the fold.

-You should now have a folded triangle.
-Insert both thumbs into the middle of the folded triangle, and pull outward all the way.
-Crease all folds. You now have a rhombus.
Hold the two outer tips with your thumbs and index fingers.

-Pull the two tips outward all the way.


-When you have pulled the tips all the way, flatten the paper.

-Crease all folds.
-Turn the boat upside down. Holding your fingers inside the boat, pull the sides out a little bit to make a wider base.
-Now check that the boat can stand on a flat surface. If it does not, try to widen the base some more.
- Decorate and name your boat.


PICTURE 2

Setting the Time and Date
-To set the time and date on your digital watch, press the Adjust button twice to access the "Time and Date" display. -Press and hold the "Adjust" button until the "Time" digits begin to flash.
-Use the "Start/Stop" and "Split/Reset" buttons to set your digital watch to the correct hour and minute increments.

PICTURE 3
-Press the 'P(n,r)' key
-Enter the value n
-Press the  key
-Enter the value of r
-Close the parenthesis by pressing the key ')'
-Press '=' if you want to calculat the value immediately or continue typing the expression.

UNI-12, PAG. 118

UNI-12,  PAG.  118

 12.2  WHAT DO I HAVE TO DO

EXERCISE B

Look at these expressions which are used when explaining a procedure

Highlight  the ones you think are most useful

.TO EXPLAIN THE ORDER IN WHICH CERTAIN THINGS ARE DONE

First of all….

Make sure you….

And then finally…..

.TO CHECK THAT THE OTHER PERSON IS FOLLOWING YOU, OR HAS UNDERSTOOD

So, there we are. Do you have any question?

.IF  YOU WANT TO ASK SOMEONE TO EXPLAIN SOMETHING TO YOU, YOU CAN SAY:

Excuse me, could you show me how to……?

. IF YOU HAVEN’T UNDERSTOOD THE EXPLANATION, OR IF YOU CAN’T FOLLOW THE INSTRUCTIONS, OR IF  YOU WANT TO CHECK THAT YOU’VE UNDERSTOOD SO FAR, YOU CAN SAY:

 I’m sorry, what did you say that part was called?

. WHEN YOU THINK YOU’VE UNDERSTOOD, YOU CAN SAY:

You mean……..

UN- 11, PAG. 112

UN- 11, PAG. 112

EXERCISE  B

A SOCIAL EVENT:   A COMPANY PICNIC

1.       THE COMPANY PICNIC WILL BE NEXT SUNDAY AT ONE O’CLOCK. IT WILL LAST ALL THE AFTERNOON.  ABOUT  SEVEN HOURS

2.       IT WILL BE AT THE BEACH. PEOPLE WILL DANCE , TALK, SHARE AND HAVE A GOOD TIME

3.       PEOPLE OF ADMINISTRATION DEPARTMENT WILL BE IN THE PICNIC

4.       PEOPLE IS GOING TO DRIVE THEIR OWN CARS FOR TRANSPORTATION

5.       KENTUCKY FRIED CHICKEN

6.       THREE PERSONS OF THE ADMINISTRATION DEPARTMENT ARE GOING TO BE RESPONSIBLE FOR ORGANIZING IT

7.       SOME PERSONS ARE GOING TO CHOOSE THE MEALS, OTHERS WILL SHARE THE TRANSPORTATION IN THEIR OWN CARS, SOMEONE ELSE WILL DISTRIBUIT THE BEVERAGES.

8. THEY ARE GOING TO PLAY “TOP SECRET FRIEND” AND EVERYBODY IS GOING TO GET A PRESENT TO THE PARTY.

UN- 11, EXERCISE B

UN- 11,  EXERCISE B

 PAG. 110 Y 111

WHAT KIND OF MEETING IS THE BEST WAY OF DEALING WITH EACH ONE

1.       A

2.       D

3.       C

4.       E

5.       D

6.       C

7.       D

8.       D

UN- 11, EXERCISE 3

UN- 11, EXERCISE 3

EXPRESSIONS THAT ARE OFTEN USED IN MEETINGS 

If you are in a meeting, you can find out what the other people in the other group think by saying:

MR. BROWN, WHAT DO YOU THINK ABOUT THIS?

If you want to interrupt somenone and put forward your own opinión you can say:

IF I COULD JUST MAKE A POINT HERE…….

If you want to find out if the others in the group have understood of if they agree with you, you can say:

DO YOU SEE WHAT I MEAN?

If you don’t understand what someone has said, you can say:

I’M SORRY, I DIDN’T CATCH WHAT YOU SAID

SELL SIGN

SECONDHAND BOOK WORLD"
SIMPLY THE CHEAPEST WAY TO BUY USED  BOOKS ON LINE
SECOND HAND  BOOKS SELL.
OPENING: (date)
EXCELLENT PRICE. ( COMPARE ON NEW AND USED BOOKS ).

PG. 95 EXERCISE 3

PG. 95 EXERCISE 3

WE BOOKED YOU AN EXCELLENT ROOM WITH VIEW TO THE LAKE. WHEN YOU GET TO THE AIRPORT GET A BUS OUTSIDE THAT GOES TO THE MAIN AVENUE. GO  TO AMERICA STREET. IT IS THE 8TH AVVENUE, THEN TURN TO THE RIGHT. THE HOTEL DU LAC IS NEX TO THE  STATION.  THE JOURNEY TAKES ABOUT HALF AN HOUR. I WILL BE LOOKING FORWAR TO MEETING YOU, AND YOU WILL FIND ABOUT 70 DELEGATES IN THE HOTEL.

9.3 PG. 94

9.3

PG. 94

-I NEED TO SELECT A HOTEL FOR THE CONFERENCE

- SOME FOOD: BOTLES OF WATER, SODA,  COFFEE, TEA, BROWNIS

- A VIDEO CONFFERENCE  ROOM

THIS IS TO CONFIRM YOUR ASSISTANCE TO THE CONFFERENCE  AT THE THREE-STAR HOTEL DU LAC, WHICH WILL BE NEXT FRIDAY, MAY 22nd  IN THE EVENING TO MAY 25th  LUNCH TIME. PLEASE CONFIRM YOUR ASSISTANCE AND SEND ME  THE TITTLES OF YOUR LECTURES AND A 100 WORD SUMMARY OF YOUR TALK.  YOU WILL HAVE  SOLE OCCUPANSY OF A DOUBLE ROOM WITH A VIEW OF THE LAKE.  YOUR ACCOMODATION AND FULL BOARD  WILL BE PAID  FOR BY US. THE LECTURES WILL BE ON SATURDAY IN THE MAIN FLOUR OF THE HOTEL. YOU WILL HAVE AND OVERHEAD PROJECTOR AND ALL THE FACILITIES YOU NEED. LET ME KNOW EVERYTHING YOU’LL NEED TO EASYER  YOUR PROYECT.  WE HOPE YOUR ASSISTANCE AND YOUR COMPLETE SATISFACTION IN YOUR PERMANENCE WITH US.

9.2 P. 88- C

9.2

PG. 88   EXERCISE C

I’D  PREFFER A HOLIDAY  HOTEL WITH A  BIG POOL  TO RELAX WHEN I FINISH MY BUSSINES JOURNEY

THE DIFFERENCE BETWEEN A BUSINES  AND A HOLIDAY HOTEL IS THAT THE FIRST ONE HAS SPECIAL ROOMS FOR BUSINES METINGS AND THE OTHER ONE HAS AMMUSEMENT SECTIONS, SUCH AS ALL THE ELEMENTS FOR A FUN HOLIDAY.

FAX TO THE RIO OTHON PALACE HOTEL

-IT’S A TRADITIONAL AND INTIMATE HOTEL, IT’S OUT OF TOWN IN A QUIET PLACE NEAR THE SEA.

-IT HAS SOME GREAT FACILITIES SUCH AS:

-24 HOUR COFFEE SHOP

-FREE CAR PARKING

-INTERNET CONNECTIONS IN EVERY ROOM

-SWIMMING POOL

-FRESH FRUIT AND FLOWERS IN BEDROOMS

-JACUZI AND SAUNA

9.2 PG. 88-B

9.2

PG. 88 - B

 WORK IN PAIRS

1.       IF SOMEBODY VISITS MY COUNTRY  I   ‘D RECOMMEND HIM/HER TO AVOID UNECESARY CONTACT PHISICAL  WITH STRANGGERS.

2.       I’D ALSO RECOMMEND  HIM/HER NOT TO TRAVEL ALONE.

1.       IF I VISIT A FOREIGN COUNTRY I’D  KEEP MY PASPORT, TICKETS AND OTHER IMMPORTANT DOCUMENTS WITH ME.

2.       I’D KEEP A MAP WITH ME.

9.1 - E

9.1

EXERCISE  E.  PG. 86

2.   CAN YOU HELP ME PLEASE?  YOU ENTERED THE WRONG CHECK IN MY ITINERARI AND I HAVE MISSED MY FLIGT. IT’S URGENT BECAUSE I MUST BE IN THE AIRPOR  TODAY BECAUSE THERE ARE PERSONS WAITING FOR ME.

3.    I WOULD ASK FOR HELP TO THE FLIGHT ATTENDANT:   SORRY, MISS. CAN YOU PLEASE TELL MY SEAT NEIGHBOIUR NOT TO SMOKE, I DON’T SPEAK ENGLISH.  OR CAN YOU CHANGE MY SEAT  TO THE NO SMOKING SECCTION?

4.   I WOULD TAKE A TAXI AND ASK TO THE DRIVE TO GO TO THE CENTRE OF THE CITY: EXCUSE ME, I DON’T KNOW THIS CITY AND NOBODY  MET ME AT THE AIRPORT. CAN YOU TAKE ME, PLEASE?

5.    I WOULD ASK FOR HELP TO ANY PERSON AROUND: EXCUSE ME, CAN YOU HELP ME?  I MISED THE TRAIN AND I HAVE A VERY IMMPORTANT APOINTMENT. SO , I NEED A TELEPHON TO MAKE A CALL . CAN I USE YOUR?

6.     I WOULD GO TO THE AIRPORT INFORMATION  TO ASK WHAT HAPPENED.  THEN I WOULD CALL THE VISITOR: HELLO, I’M IN THE AIRPORT AND IT SEEMS THE AIRLINE IS ON STRIK. WHAT WILL YOU DO? ARE YOU GOING TO COME  USING ANOTHER AIRLINE? CALL ME PLEASE AND LEET ME KNOW ABOUT YOU PLANS.

9.1 - D

9.1

EXERCISE  D. PG. 86

GOOD MORNING, MISS

CAN YOU HELP ME?

I’D LIKE TO RECONFFIRM MY SEAT ON FLIGTH TR 998 ON THE 16TH ON THIS MONTH.

9.1 - A

9.1 

 A  (PG.85)

DID YOU HAVE A GOOD JOURNEY?

ONE OF THESE PERSONS IS GETTING TO THE AIRPORT . I THINK THEY ARE GOING TO HAVE LUNCH TO MEET EACH OTHER.

I TRAVELED TO SPAIN WHEN 10 YEARS AGO. I HAVE A PROBLEM IN THE AIRPORT BECAUSE THEY THOUGT I WAS GOING TO WORK IN SPAIN AND THEY STOPPED ME. AT THE END, A  RELATIV ARRIVED TO  THE AIRPORT  TO WELCOME MY AND I COULD LEAVE.   I TRAVELED THERE FOR VACATION.

Pagina 80 exercise

We have a document signed because  the shipment was received  in a good condition, so, we’re not responsable at all if the goods were damaged .

Pagina 80. EXERCISE 4

I will thanks Mr. Robinson for his letter, and ask him not to delay anymore in shipping my orders in the future because it causes some problems in my company. I’ll just send him a letter asking him to be more carefull.

EXERCISE 8.2 WE ALL MAKE MISTAKES

I think that Max had a mistake with the file, and he took another one.

I think I should check what he did, before do anything about it.

DEALING WITH PROBLEMS. EXERCISE 8

1.      At first a man arrived to his work late. He began his work   driving a forklift truck  transporting the mail of the day to put it in the correct office in the company.

Suddenly he crashed  and the mail was broken. Any way he continued with his work and he left in the manager’s office a box that contained a computer. When the manager opened the box saw that the computer’s screen was broken.

2.     The people is going to say that this employee doesn’t do his work correctly, and  he may be fired from the job.

3.     I would investigate what happened exactly and I would ask the employee to be carefull when he drives the forklift in the future. I also would ask him to pay for the broken computer.

Homework 2 ( UNIPLEX and UNFLEX )

UNIPLEX                             

Good Morning.

Let me inform you we will not be able to keep your service because in this moment this  is not  necessary  for the company.

I am  really sorry, but we will change of supplier, because we got much better prices , maybe if you could change your offer we could  take it into account.

Thanks for your comprehension.

                                                            Yours truly,

Tania Borbolla

General Manager

UNFLEX       

Good morning,

I am witting because I need to deal with  your company to accept your  services and as soon as  possible because we are really needing  a supplier I will thank you  a lot if you let me know  and confirm this request.

                                                                 Yours truly

Tania Borbolla

General Manager